Here’s a follow up to my Dialing for Donor (visits) post:
Don’t be the first to hang up the phone at the end of the call.
It just happened to me yesterday. I chatted for close to a half hour with a friend I hadn’t connected with in over a year. When we ended the call, I heard the “click” immediately after she said “good bye.”
I know her better than this but the feeling was that she couldn’t wait to get off the phone with me and get on with her life.
Years ago, I made it a practice to at least try to wait a second before I hang up. Or to let the receiver down slowly.
The last thing we want our donors–or anyone else calling us (like family!)–to feel is that they’re just another check-mark on our task list.
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1 response so far ↓
1 The Extreme Fundraising Blog » Not Enough Status // Nov 28, 2007 at 10:30 am
[...] end my phone calls with donors that way! I’m definitely going to be more aware of my phone manners [...]
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