Thank You Script for Calls

Thank you calls are straightforward and usually short. Never the less, a script can be useful, helping you get the calls started. Please resist the urge to read them word for word. You want to sound like a friend calling a friend, not robot mechanically reading words on a page.

To accomplish this, rather than having complete sentences in front of you, it is helpful to boil your call to a three key messages or bullet points. These are sort of goals for your call.

In this call I want to:

1. Say my name and that I’m on the board member of [organization name].
2. Let them know that staff has told me of their generosity, and
3. Express my gratitude for their support of [organization name].

OR

1. Let them know I’m on the [organization name] board
2. And thank them for their gift If they seem open, you can ask them “What do you like most about [organization name]?” or “How did you first find out about [organization name]?”

Whatever you goals are try to jot down 2 or 3 phrases to remind you rather than simply reading
the script. This will allow you to go with the flow of the call and freely respond to the cues the
caller is giving. These usually work for all the calls you’ll make in one sitting. Try jotting them
down here or on an index card.

In this call, I want to:
(1)
(2)
(3)

A Script for Saying Thank You

These scripts are here to show you how the phrases could work in conversation. They are not
intended to be read word for word.

If Leaving a Message

Hi, this is __________. I am on the board of [organization name]. The [organization name] staff
told me you recently made a generous gift. As a board member, I wanted to say “Thank you.”
It’s members like you that make me love [organization name] even more! Thanks for helping
make a difference in [a phrase about the organization’s impact].

Points to consider:

• Keep messages short and sweet. Definitely under a minute. You want people to get active,
  not aggravated.
• This is a thank you. Try not to say anything that would obligate them. Avoid things like
  “Hope you’ll join me in giving at that level next year” or lines that would obligate them
  to asking others for a gift.

If People Answer

Hi, this is __________. I am on the board of [organization name]. [pause in case they want to say
something]
The [organization name] staff told me you recently made a generous gift. As a board member, I
wanted to say “Thank you.” [take a breath – pause to let the “thank you” sink in]
It’s supporters like you that make me love v even more! Thanks for helping make a difference in
[a phrase about the organization’s impact].

Points to remember:

• People will only partially hear “thank you” because they’ll be waiting for the next shoe
  to fall – they’ll be waiting for the ask for more money .Pausing helps them realize that
  there is no agenda for the call other than expressing gratitude.
• These calls are intended to be short. But if they seem open to it, feel free to ask a question
  like “How did you get started at the chapter you’re currently in?” Some people will love
  the opportunity to share their story.

Get the Thank You Script PDF

©2016 Concord Leadership Group