Poor service? You’re busted

July 25, 2006 by Marc A. Pitman Leave a Comment

Check out Jeff Brook’s post on poor service: Donor Power Blog: Poor service? You’re busted.

Great links to a scary (but believable) call to AOL and a Comcast tech guy asleep on a couch on hold with his own tech support!

But then check yourself, is your nonprofit giving any better service?

How hard is it for people to get information from you? Is it like canceling an AOL account?

Bad service used to “just” lose customers. Now it’s causing the employees to lose their jobs. This stuff is going out all over the blogosphere now. (Personally, I’m all for accountability.)

So remember, if you identify ways to improve your service, you may just be saving your organization and your job.

Filed Under: Donor Evangelists

About Marc A. Pitman

Marc A. Pitman is the author of "Ask Without Fear!" and founder of FundraisingCoach.com and the weekly email service “Fundraising Kick.” Marc's expertise and enthusiasm engages audiences around the world and has caught the attention of media organizations as diverse as Al Jazeera and Fox News. Marc’s experience also includes pastoring a Vineyard church, managing a gubernatorial campaign, and teaching internet marketing at Thomas College. He is the husband to his best friend and the father of three amazing kids. And if you drive by him on the road, he’ll be singing 80’s tunes loud enough to embarrass his family!

Follow him on Google+, on Twitter @marcapitman, and like "Ask Without Fear!" on Facebook.