Poor service? You’re busted

Check out Jeff Brook’s post on poor service: Donor Power Blog: Poor service? You’re busted. Great links to a scary (but believable) call to AOL and a Comcast tech guy asleep on a couch on hold with his own tech support! But then check yourself, is your...

Seth’s Blog: The 80/8 Rule

Here’s an interesting tidbit from Seth Godin. The 80/8 Rule Shane Wilson points us to Jim Barnes who quotes James Allen, Frederick F. Reichheld and Barney Hamilton, The Three “Ds” of Customer Experience, Harvard Business School Working Knowledge:Â A...