Here’s a follow up to my Dialing for Donor (visits) post:

Don’t be the first to hang up the phone at the end of the call.

It just happened to me yesterday. I chatted for close to a half hour with a friend I hadn’t connected with in over a year. When we ended the call, I heard the “click” immediately after she said “good bye.”

I know her better than this but the feeling was that she couldn’t wait to get off the phone with me and get on with her life.

Years ago, I made it a practice to at least try to wait a second before I hang up. Or to let the receiver down slowly.

The last thing we want our donors–or anyone else calling us (like family!)–to feel is that they’re just another check-mark on our task list.

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